American Airlines has promised passengers that Wednesday’s flight schedule will be nothing like the day before, when thousands were stranded due to a glitch in the reservations system that forced hundreds of flights to be cancelled or delayed.
American Airlines and American Eagle cancelled 970 flights and delayed more than 1,000 others on Tuesday, The Associated Press said, citing flight-tracking service FlightAware.com.
“Despite the magnitude of today’s disruption, we are pleased to report that we expect our operation to run normally with only a small number of flight cancellations” Andrea Huguely, a spokeswoman for American, told the AP late Tuesday. She said American would add flights to accommodate stranded passengers.
American CEO Tom Horton, in a statement on YouTube, said the airline does have “redundancies in our systems,” but that “unfortunately in this case we had a software issue that impacted both our primary and backup systems.”
According to the AP:
“The computer outage began snarling operations around mid-morning. Eventually the Federal Aviation Administration issued a so-called ground stop for American Airlines jets around the country.
By late afternoon, American resumed international flights and those from its major hub airports. It scrambled during the evening to put planes and crews in position to get off to a good start on Wednesday morning.”
American apologized for the inconvenience to passengers and offered to change customer reservations with no charge if their travel plans were flexible, according to the Fort Worth Star Telegram.