Some Bank of American branches with drive-through teller lanes from Georgia to Texas are already closed, according to spokeswoman Tara Burke.
She wouldn’t divulge exactly how many are closing. She did say the decision is not a cost-cutting move but a response to the way people are banking.
About 13 million customers bank by mobile phone and 29 million participate in online services.
Among them is 19-year-old Brittney Sprague who says, “Not too many folks will really miss the drive-through teller because everybody uses apps. It’s all about the new technology.”
For example, you can take a picture of your check and deposit it through a smartphone app. Bank of America processes 160,000 checks per day this way.
But Curtis Williams says he doesn’t bank by phone. “I need talk to somebody. I can’t talk to the machine. It’s better to interact with a real person.”
But millions of customers stop at automated teller machines to do their banking.
At branches where drive-through lanes are closing, the bank says ATMs will be available.