Bank Of America To Close Some Drive-Up Tellers

Some Bank of American branches with drive-through teller lanes from Georgia to Texas are already closed, according to spokeswoman Tara Burke.

She wouldn’t divulge exactly how many are closing. She did say the decision is not a cost-cutting move but a response to the way people are banking.

About 13 million customers bank by mobile phone and 29 million participate in online services.

Among them is 19-year-old Brittney Sprague who says, “Not too many folks will really miss the drive-through teller because everybody uses apps. It’s all about the new technology.”

For example, you can take a picture of your check and deposit it through a smartphone app. Bank of America processes 160,000 checks per day this way.

But Curtis Williams says he doesn’t bank by phone. “I need talk to somebody. I can’t talk to the machine. It’s better to interact with a real person.”

But millions of customers stop at automated teller machines to do their banking.

At branches where drive-through lanes are closing, the bank says ATMs will be available.

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